FAQ's

1. What products does Velaario sell?

At Velaario, we offer carefully selected home décor products designed to bring style, comfort, and personality to your space. Our collections may include decorative accents, wall décor, home accessories, and other beautiful pieces to help make your home feel uniquely yours.

2. Where do you ship from?

Orders are processed and shipped from our fulfillment facilities to customers across the United States.

3. How long does shipping take?

Orders are typically processed within 1–2 business days. After shipment, delivery usually takes 5–7 business days, depending on your location.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

5. How can I track my order?

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to monitor your package through the shipping carrier. Please allow 24–48 hours for tracking updates to appear.

6. What payment methods do you accept?

We accept secure payment methods available at checkout, including major credit and debit cards and supported digital payment options.

All transactions are processed through secure payment gateways.

7. Can I cancel my order?

Orders may be canceled or modified before they have been shipped. Please contact our support team as soon as possible after placing your order.

Once an order has been dispatched, it must follow our standard return procedure.

8. What is your return policy?

We accept eligible return requests within 30 days of delivery. Returned products must meet our return condition requirements, including being unused and returned in their original packaging.

9. How long does it take to receive a refund?

Once we receive and inspect the returned item, approved refunds are issued to the original payment method within 7 business days.

10. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact our support team as soon as possible with your order details and photos of the product and packaging so we can assist you.

11. Do your products come with instructions?

Where applicable, products may include manufacturer instructions, care information, or safety guidelines to help you use and maintain them properly.

12. How can I contact customer support?

If you need assistance, you can reach our support team through the following channels:

Email: info@velaario.shop

Phone: +1 (321) 357-4495

Business Address

Velaario
224 B St SW
Quincy, Washington 98848
United States

Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (PST)
Saturday & Sunday: Closed

Customer Support

Live Support: Monday to Friday, 9:00 AM – 6:00 PM (PST)
Email Support: Available 24/7
Average Response Time: Within 12 hours